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Users are recommended to read the Frequently Asked Question (FAQ) section before using our email or telephone technical support.


For technical support, please contact Our response time is usually within 24-hours during regular business days. In order for us to better assist you in timely fashion, please provide the following information along your request.

1. Your dealer name.
2. Your invoice number.
3. Item serial number.
4. Your system information (hardware and software).

For RMA (Return Merchandise Authorization), please contact You may download our RMA request form here , fill it out and send back to us for an authorized number. No RMA is accepted without an authorized RMA number.